If you have BlackBerry Protect set up on your BlackBerry device, visit
and sign in with your
BlackBerry ID. From the BlackBerry Protect website, you can:
• Lock your device and change your device password
• Add a message to the home screen of your device
• View the location of your device on a map
• Delete all of the data on your device
• Flag your device as stolen
If your device is not connected to the wireless network, or if the data services are turned off, you should still try to lock your
device and delete your data by using the BlackBerry Protect website. The next time your device connects to a wireless
network, or data services are turned on, your device is designed to lock and to wipe all the data.
If you don't have BlackBerry Protect set up on your device, contact your service provider or your administrator and report
your device as lost or stolen. Your service provider or administrator has the ability to remotely lock your device and delete
If you suspect your device was stolen and you locate your device by using the BlackBerry Protect website, contact your
local law enforcement agency to retrieve your device. Don't try to retrieve your device on your own.